Frequently Asked Questions (FAQ)

About Brookside Immigration Inc.

1. Who are we?

Brookside Immigration Inc. is a Canadian immigration consultancy that provides guidance and representation for individuals, families, and businesses navigating Canadian immigration and citizenship processes.

2. Are you authorized to provide Canadian immigration services?

Yes. Immigration services are provided by a licensed and authorized immigration professional, in accordance with Canadian regulations. Only authorized representatives are permitted to offer immigration advice or representation for a fee.

3. Who do you serve?

We assist:

  • Individuals and families
  • International students
  • Temporary foreign workers
  • Employers and businesses
  • Permanent residence and citizenship applicants

Immigration Services

4. What types of immigration services do you offer?

Our services include, but are not limited to:

  • Permanent Residence applications
  • Express Entry
  • Family Sponsorship
  • Study Permits
  • Work Permits
  • Visitor Visas & Super Visas
  • Business & Employer-related applications
  • Citizenship applications
  • Refusals, reconsiderations, and procedural fairness responses

5. Do you handle complex or refused cases?

Yes. We assess refused or complicated cases carefully and advise on possible next steps based on Canadian immigration law and policy.

Consultation & Process

6. Do I need a consultation before applying?

Yes. A consultation allows us to:

  • Review your background
  • Assess eligibility
  • Identify risks or red flags
  • Recommend the most suitable immigration pathway

7. Is the consultation fee refundable?

Consultation fees are non-refundable, as professional time, assessment, and analysis are provided during the consultation.

However, if you retain our services within two (2) weeks of the consultation, the consultation fee will be credited toward your total professional fees. In such cases, the consultation fee is effectively waived.

8. How long does the immigration process take?

Processing times vary depending on:

  • Application type
  • Country of residence
  • Government processing capacity
    We provide realistic timelines but cannot guarantee outcomes or speeds.

Fees & Payments

9. How are your fees structured?

Fees depend on the type and complexity of the application. All professional fees are explained clearly before you decide to proceed.

10. Are government fees included?

Government fees, biometric fees, medical exams, language tests, and third-party costs are separate and paid directly to the relevant authorities.

Documents & Applications

11. Will you prepare and submit my application?

Yes. We assist with:

  • Document checklists
  • Form preparation
  • Submission guidance
  • Ongoing communication during processing

12. Do you guarantee approval?

No. No immigration representative can guarantee approval. Final decisions are made solely by Immigration, Refugees and Citizenship Canada (IRCC).

Communication & Support

13. How will I receive updates?

We communicate via email, phone, or scheduled meetings. Clients are informed when updates are received from IRCC.

14. Can you communicate with IRCC on my behalf?

Yes, once a valid Use of Representative form is submitted.

Confidentiality & Ethics

15. Is my information kept confidential?

Absolutely. All client information is handled in accordance with Canadian privacy laws and professional ethical standards.

16. What if my situation changes after submission?

You must inform us immediately. Changes such as marital status, employment, or travel history can affect your application and must be disclosed.

Working With Brookside Immigration Inc.

17. Do you offer services remotely?

Yes. We work with clients across Canada and internationally through secure remote communication.

18. What makes Brookside Immigration Inc. different?

We focus on:

  • Honest assessments
  • Compliance-driven advice
  • Clear communication
  • Ethical representation
  • Education-based guidance, not false promises

Still Have Questions?

If you didn’t find the answer you were looking for, you can contact Brookside Immigration Inc. to schedule a consultation and receive personalized guidance based on your situation.

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